License-based software
If you have a 20-digit claim number and your order details look like the following image,
![](/-/media/ti/education/images/support/customer-support/callout-software-service-center-29462.jpg)
Please be advised that license-based software will be discontinued on November 7, 2023, and your current software will no longer be updated.
Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting customer support center.